All posts in " Customer Service "

10 things all e-commerce business owners should consider when creating a mobile app

February 25, 2017

Question: I run an e-commerce business and am launching a mobile app. What is the No. 1 consideration I should not overlook? Simplicity “Save yourself a ton of headaches by building a simple app. Since it needs to work perfectly across the nearly infinite variety of mobile devices available today, over-complicating your app will hurt […]


Go the Extra Mile: 11 Customer Service Secrets

February 2, 2017

For many businesses, it’s a common practice to solve customer problems as they arise. It has become the ‘norm’ of doing business. But is this practice really ideal? For most people, this approach is okay. But to tell you frankly – it’s NOT ideal. The fact is customers want something more out of the service […]