Customer Service

10 things all e-commerce business owners should consider when creating a mobile app

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Question: I run an e-commerce business and am launching a mobile app. What is the No. 1 consideration I should not overlook? Simplicity “Save yourself a ton of headaches by building a simple app. Since it needs to work perfectly across the nearly infinite variety of mobile devices available today, over-complicating your app will hurt … Read more

Go the Extra Mile: 11 Customer Service Secrets

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For many businesses, it’s a common practice to solve customer problems as they arise. It has become the ‘norm’ of doing business. But is this practice really ideal? For most people, this approach is okay. But to tell you frankly – it’s NOT ideal. The fact is customers want something more out of the service … Read more